Refund policy
Return Policy
At FEDAD, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
-
Be unused, unworn, and in original condition
-
Have all original tags attached
-
Be free from stains, odors, pet hair, or damage
-
Be returned in the original packaging whenever possible
Non-Returnable Items
The following items are not eligible for return:
-
Clearance or final sale items
-
Gift cards
-
Customized or personalized products
-
Items showing signs of wear, washing, or alteration
Exchanges
If you need a different size or color, please contact us within 30 days of delivery. Exchanges are subject to product availability.
Return Shipping
-
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
-
Original shipping charges are non-refundable.
-
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the issue. We will work quickly to provide a replacement, exchange, or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved:
-
Refunds will be issued to the original payment method.
-
Processing times may vary by financial institution.
-
Please allow 5–10 business days for the refund to appear on your account after approval.
Order Cancellations
Orders may be canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
Contact Us
For return requests or questions regarding your order, please contact us:
Email: info@fedadgear.com
Business Name: FEDAD Gear
Website: www.fedadgear.com
FEDAD reserves the right to refuse returns that do not meet the conditions outlined in this policy.