Shipping policy

Shipping Policy 

Thank you for shopping with FEDAD. We are committed to processing and shipping your order as quickly as possible. 

 

Order Processing 

  • Orders are typically processed within 1–3 business days after payment is received.  

  • Orders are processed Monday through Friday, excluding holidays.  

  • During peak seasons, promotions, or product launches, processing times may be extended.  

 

Shipping Rates 

Customers are responsible for all shipping costs. 

Shipping rates are calculated at checkout based on the selected shipping method, package weight, dimensions, and destination. 

The shipping cost displayed at checkout is the amount charged for shipping your order. 

 

Shipping Methods & Delivery Times 

Delivery times vary based on the shipping method selected at checkout and the destination of the shipment. 

Estimated delivery times: 

  • Standard Shipping: 3–7 business days  

  • Expedited Shipping: 2–4 business days  

  • Priority Shipping: 1–3 business days  

Please note that these are estimated transit times and are not guaranteed. 

 

Order Tracking 

Once your order ships, you will receive a shipping confirmation email containing tracking information. 

Tracking updates may take up to 24–48 hours to appear after the carrier receives the package. 

 

Shipping Delays 

FEDAD is not responsible for shipping delays caused by: 

  • Weather conditions  

  • Carrier delays  

  • Customs processing  

  • Incorrect or incomplete shipping addresses  

  • Events beyond our reasonable control  

 

Incorrect Shipping Information 

Customers are responsible for providing accurate shipping information at checkout. 

If an order is returned due to an incorrect or undeliverable address, the customer may be responsible for additional shipping charges required to resend the package. 

 

Lost or Stolen Packages 

Once an order has been marked as delivered by the shipping carrier, FEDAD is not responsible for lost, stolen, or misplaced packages. 

If you believe your package has been lost or stolen, please contact the shipping carrier directly and file a claim when applicable. 

 

Damaged Packages 

If your package arrives damaged, please contact us within 7 days of delivery and include: 

  • Your order number  

  • Photos of the damaged packaging  

  • Photos of the damaged item(s)  

We will work with you to resolve the issue as quickly as possible. 

 

International Shipping 

International shipping may be available to select countries. 

Customers are responsible for any applicable: 

  • Customs duties  

  • Import taxes  

  • VAT  

  • Brokerage fees  

These charges are not included in the purchase price or shipping cost and are determined by the destination country's customs authorities. 

 

Contact Us 

If you have questions about your order or shipping, please contact us: 

FEDAD 
Email: info@fedadgear.com  
Website: www.fedadgear.com